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Frequently asked questions (FAQs)

Last updated: 2 November 2020

Here you'll find answers to our most common questions. This area is regularly updated, and the questions below are organised in the order of popularity. If your question isn't here, then contact us or place your question in the pop up that will appear on the screen.

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Barcode types | Cost | Barcode use | Amazon and selling online | My account | GS1 UK

Barcode types

What is a GTIN?

A Global Trade Item Number (GTIN) is a number that uniquely identifies a product. You see them beneath the barcodes on almost every product in the world. Which is why they’re often called ‘barcode numbers’. In the UK and Europe they’re usually 13 digits long, in the US 12. You might see shorter 8 digit numbers, used on smaller products. There are even 14 digit versions, to identify cases of products. The same numbers are used to identify products sold online too. The important thing to know is that they are all licensed from GS1 organisations around the world – to guarantee their uniqueness. When you join GS1 UK you can create all the GTINs you need.

What is an EAN?

A European Article Number (EAN) is the name given to the standard barcode image you see on most products sold around the world. It represents the number – or GTIN – you see beneath it. Retailers and marketplaces often ask for ‘EANs’ when you list your products with them. What they are really asking for is the GTIN, or barcode number, which you can create when you join GS1 UK.

What is a UPC?

A Universal Product Code (UPC) is the name given to the standard barcode used on products sold in North America. It represents the number – or GTIN – you see beneath the barcode. These days it’s completely compatible with the EAN barcodes used everywhere else in the world. So if you get asked for a UPC by a retailer or marketplace, they’re really asking for the GTIN, or barcode number, for your product, which you can create when you join GS1 UK.

What is a GLN and how can I get one?

A GLN, or Global Location Number, is used to identify your business as a legal entity, often via the use of EDI (Electronic Data Interchange). It can also be used to identify different offices, warehouses or even specific shelves within a warehouse. If you’re selling to major retailers they’ll often ask for your GLN. You can create your own GLNs once you’re a member of GS1 UK – from the unique company prefix we licence to you.

What is a GS1 UK company prefix?

To identify products or items you sell, you’ll need a unique number, and each number must start with your GS1 Company Prefix.

Your Company Prefix will contain between 6 and 11 digits – depending on how many GTINs you need. You can use your prefix to create different types of numbers depending on whether you’re identifying products, cases, pallets, assets, locations or other items.

Read more on the GS1 UK company prefix

Cost

Can I pay for less than 1,000 barcodes?

At the moment, this is not possible, except for specific cases of small music or charity organisations. We are reviewing our membership model to keep pace with the changing needs of our members. As a minimum, we provide 1,000 barcode numbers for £119. Use our online calculator to help determine the cost of your membership and how many GTIN's (barcodes) you will need.

Calculate your membership

 

How much does membership cost?

Your membership cost depends on your annual turnover, as well as how many barcodes you need. Our prices start from £119 for 1,000 GTINs (barcodes). You can work out what the cost of your membership is by using our calculator.

Calculate your membership

Am I just paying for a bunch of random numbers?

GTINs are not "random numbers" – they are made up of four elements:

  • The GS1 country that issued the number
  • A unique identifier for the company that licences the number
  • A unique product identifier
  • A check digit to ensure integrity

Find out more about the numbers behind GTIN's (barcodes)

Do I get barcodes as part of the membership, or do I have to pay for them separately?

As part of your membership, you get a minimum of 1,000 barcode numbers, which you do not have to pay an extra price for.

How do i calculate the cost of my membership?

You can use our online calculator to determine the cost of your membership, as well as how many GTIN's (barcodes) you will need.

Calculate your membership

How does your pricing model work?

As a not-for-profit organisation, we believe that the fairest fee structure is one based on turnover. This means that larger businesses pay more than smaller or new businesses to support the ongoing development and maintenance of GS1. So, if you're a new or small business, you're paying our lowest fees. You can calculate your membership to determine how many barcodes you will need for your type of business.

Why should I pay for GTINs, surely the manufacturer should do this?

We always advise that the brand owner should issue a GTIN against each product they have to ensure it can be traced back to the correct source. If you have outsourced your manufacturing then you are still the ultimate brand owner, so you should allocate the GTINs to your products.

Barcode use

I'm not based in the UK, can I still join GS1 UK and sell products with your barcodes?

Yes, when you join GS1 UK, you will be provided with barcodes that you can be used in the UK, as well as internationally. As we are a global standards organisation, we ensure our GS1 barcodes work everyhere across the globe. This means that if you are selling in Europe, Africa, Asia, Australia, North America or South America, you'll be pleased to know you can use GS1 UK barcodes. Our barcodes will work anywhere.

Can I re-use numbers allocated to me?

GS1 UK, do not recommend you re-use numbers that have been allocated to you, as each individual item should have their own unique number.  

In retail though, GTINs can be re-used four years after the original product is discontinued. Some marketplaces, however, keep a record of all the GTINs ever entered into their catalogue, so in this case re-use would not be possible. As a result, the four-year rule is currently under review, and will shortly be updated. You can read more about managing your GTINs.

Can a product have more than one GTIN?

A product should only ever have one GTIN allocated to it, although a different GTIN may need to be allocated when the product or branding changes. Read more about managing your GTINs and when to allocate a new one.

Why do I have to have a new Global Company Prefix (or GCP) when I get a new batch of numbers?

A GTIN usually consists of 13 digits. The first 7 to 9 digits are your Global Company Prefix (GCP) – which you license from GS1. The length of the prefix determines how many numbers you receive – the shorter the GCP, the more numbers you get. The last digit of the GTIN is always a check digit, calculated automatically to ensure integrity. So, the remaining digits in the middle are used to uniquely identify your products – and these form your GTIN range. Once you exhaust the numbers within your current range, it’s impossible to add more numbers beginning with the same prefix. Therefore, a new prefix is issued. You can learn more about the GS1 Company Prefix here.

Can I buy GS1 numbers and sell them on to other retailers?

GTINs are licensed by GS1, they are never sold. The ownership of the numbers therefore remains with GS1 and the numbers issued to a member cannot be sold to another company. This ensures the ongoing integrity of the system, for the benefit of everyone.

If I have a product without any visible GTIN (barcode), how do I find out what its GTIN is?

The GTIN is always shown beneath the product barcode. If there isn’t one then you can use the product name to search for the GTIN online. If you find a GTIN then you can check if it’s valid using the Global Electronic Party Information Registry – or GEPIR. This will bring up the company and product name if it's a genuine number, as well as the country that issued the number.

What’s the difference between a barcode from GS1 and others I see online?

You've more than likely seen other websites offering barcodes (GTIN's) at a cheap one-off rate. The problem with these barcodes, are:

  • They've been previously owned by others and essentially their 'DNA' is still associated with these original purchasers of the barcodes
  • Using them will ensure you will be limited to where you can sell your products with the likes of Amazon and major retailers not accepting them
  • When you scan them other product information, other than your own will be shown

The only way to ensure your barcodes are your own, and not pre-brought is to get them from GS1. The added benefits will be:

  • You will be able to use them globally, not just in the UK
  • You will be provided with a minimum of 1,000 barcode numbers
  • You will be able to manage your list of numbers in our login area
  • You will have access to training, webinars and selected events
  • You will be have access to our community partners who will help with your business growth
  • Free support online and over the phone with our support team

Check who your numbers are licensed to

Why not calculate your membership today using our online calculator to discover how much it will be to join us.

Calculate your membership

Amazon and selling online

I just bought some barcodes, why are they not being accepted by Amazon?

There are a number of reasons, why your GTINS/ barcodes have not been accepted by Amazon. Troubleshoot through the error list below to resolve the problem:

  • Invalid error: usually due to not selecting EAN as the product ID type

GTIN vs EAN

A very common problem, and it's likely that you have selected the incorrect product ID for your listing. Below is how you can rectify the problem:

When you upload your product into Amazon Seller Central, the first attribute you are asked for is the product ID. This the unique GTIN provided to you by GS1 UK (if you are selling someone else's products then you will need to ask them for the numbers).

Amazon allows you to add:

  • UPC - Amazon is expecting a 12 digit number. It is very unlikely that you would need to select UPC as the 12 digit numbers are for use in certain retailers in the USA only
  • EAN - Amazon is expecting a 13 digit number. Therefore, if you are selling a single product, sometimes called a SKU or a child product if you have variants, you will need to select this option
  • GTIN - Amazon is expecting a 14 digit number. If you are selling a case or box of products - for example a carton of 6 products (that would usually be sold separately) all together, then you need to select GTIN and input the GTIN14 that you have assigned to it
  • A GCID is a number that Amazon gives your product after you’ve registered your brand to use if you have had a GTIN exemption

Please Note: After April 17, 2018, GCIDs can no longer be used in place of a UPC, EAN, JAN or ISBN to create ASINs. If your brand has been approved for the new Brand Registry programme and you do not have UPCs, EANs, JANs or ISBNs for your products, please apply for GTIN Exemption.

For more info, follow the instructions in the video below:

  • Doesn’t match: Usually an issue with the details of the brand name being different to the company details registered with Amazon and/or GS1

Brand issue Amazon

You need to provide Amazon with proof of the connection between the seller and the brand. Things like trademark certificate, invoices to show you bought the stock from the brand or a letter of authorisation to show you are allowed to sell that brand.

  • Potential match:The product you have listed may already be in the Amazon catalogue. You need to check to see if it exists already.
Can I use GS1 UK barcodes on Amazon websites outside of the UK

Regardless of what Amazon country site you are selling your products on, you can still use our GS1 UK barcodes.

Remember, we will issue you a GTIN13, which Amazon refers to as EANs, so be sure to select this as the product ID type when listing.

I bought GTINs somewhere else, why should I (and can I) update my marketplace listing with GTINs from GS1?

A GTIN should always be traceable back to the brand owner. If you buy a GTIN from a eslewhere (also known as resellers) this will never be the case as the number will either be made up or registered to another company. This means it will never be associated with your brand or product correctly. If you want to sell your products in retail stores, the GTIN will be checked and your products will be rejected as the GTIN will not be registered to you. If you have the product listed in Amazon's brand registry then yes, you can update this. And on eBay, it can be updated at any time too.

I have a unique product and someone else is selling a similar product and using my GTIN, what can I do?

On Amazon, always make sure you register your branded products on the Amazon brand registry – this gives you control over the listing and will make it easier for you to get incorrectly listed products removed. On other marketplaces you will need to report an infringement and resolve it with them as two different products shouldn't be using the same GTIN. Marketplaces are cleaning their catalogue of these scenarios as it damages customer trust if the wrong product is received. In any other case, contact us and we can investigate further.

I don't want reviews for other sellers appearing against my eBay listings so I don't use GTINs. Am I right to do this?

There are two types of reviews - seller and product. GTINs should only link product reviews and if the review is referencing a seller then you can ask eBay to remove this by clicking on ‘report' (the exclamation mark button), next to the review. Read our article GS1 product identifiers powering eBay's product reviews.

Do GTINs on marketplaces really make a difference with search engine traffic?

GS1 cannot control how search engine algorithms are written or how SEO works – but we know that product identifiers are used to track products and their data.

Google state: We’ve found that providing GTINs in your product data feed increases the likelihood that your offers are matched to the Google Shopping product catalog. This helps us surface relevant, accurate results on Google Shopping; in fact, early experiments indicate that offers matched to the catalog receive up to 40% more user clicks than those that do not . Although there is no silver bullet for SEO that will get you to first place, it’s about fulfilling as many requirements as possible to ensure the best possible listing on marketplaces and search engines, and the GTIN is one of these.

My account

How do I reset my password?

If you have an account with GS1 UK, you can reset your password by clicking here.

How do I add/ change users on my account?

To make any changes to users on your account, you will need to be the ‘admin’ contact. You can add or delete users as necessary to ensure that the appropriate people have access to your account. 

  • Log in to your account and navigate to the ‘Account Summary’ and you will be able to see 'Manage contacts' on the left of your screen 
  • From here you will be able to edit current users, add new users or change/ delete users

If you are having difficulty logging in, please contact the Member Support Team.

How do I pay my invoice?

We offer a number of ways to pay your invoice by:

  • Direct debit
  • Bank transfer
  • Online by card
  • Cheque

You can see more option on ways to pay your invoice, on our payment page.

Once I join, how quickly should I receive my barcodes?

When you become a member, you will instantly have access to create your barcodes. You will automatically receive an email, with information on how to manage your numbers, as well as access to My Numberbank, where you can begin assigning numbers to your products.

If you have any trouble receiving your numbers, get in touch with our member support team.

I've just become a member, how do I start using my barcodes?

To help you get started quickly, we have created a number of useful videos to help you understand how to use your account and create your barcodes in My Numberbank. If you are still having problems, get in touch with our member support team.

Getting started with My Numberbank guides

I've run out of numbers, how do I purchase more?

If you need additional numbers, we can provide you with more, with ranges of 1,000, 10,000 and 100,000. If you require multiples of these prefixes, choose one that offers a larger range, as it will save you money on your annual licence fee and give you more numbers for the future.

Apply for more barcode numbers

What is a barcode image credit?

When you become a member of GS1 UK, you automatically receive free 3 barcode image credits. This allows you to download your barcodes, print them and apply them to your products. If needed, you can purchase more barcode images credits.

Find out more about barcode image credits

If you don't want to create barcode images yourself, then you can get in touch with one of approved partners, who are specialists in creating barcode images for businesses.

See GS1 UK partners who specialising in barcode printing

GS1 UK

Who are GS1?

GS1 is a neutral and not-for-profit global organisation, with offices in 112 countries. We were formed by industry, coming together to create a system and common standard for the unique identification of products. Various sectors, from retailmarketplaces and healthcare and search engines too, have requested that their trading partners use GS1 standards, as they see the clear benefit of a single global system of unique product identification.

Who regulates GS1 UK?

As a not-for-profit organisation, GS1 UK is owned by our members, who are in turn represented by a Supervisory Board of elected members. This board is representative of the industries we work in. We are regulated by the board who meet throughout the year, and our Annual General Meeting, which all members are invited to attend.

We also have Advisory Boards made up of members from our major sectors.

Who polices the use of GTINs?

GS1 license GTINs to brand owners and we work with retailers and marketplaces to validate the correct use of GTINs to ensure the integrity of the system.