Engagement manager – retail

Reports to:

Head of retail and marketplaces

Direct reports:

None

Contract:

Band 3, 18 month FTC

Accountabilities 

GS1 was created for industry by industry to enable businesses to solve common challenges in the world of retail. In 1973 GS1 was born from our first innovation – the barcode which drives trillions of pounds through the economy daily and is used across the globe 10 billion times per day (1.5 billion times more each day versus Google’s search engine - 8.5 billion). In inventing the barcode, GS1 gave industry the power to uniquely identify individual products and this is the ultimate prerequisite for all big data and analytics in retail which remain crucial to driving business strategy today.

Today we are in an exciting position with industry across the 3 pillars of retail:

QR powered by GS1: We are working across industry (both domestically and globally) on the biggest innovation of the 21st century – the next generation of barcode. This combines two of the greatest inventions of all times, the barcode and the internet, and gives brands the opportunity to drive revenue, power sustainability programmes, transform digital strategies and enrich customer engagement using the codes they already license from us today.

Sustainbility through identification: We see a focus on product identification as a crucial starting point to answer industry’s sustainability challenges. Industry is being challenged to declare a greater amount information which has implications through the supplychain and to nudge consumer behaviour towards more sustainable chices, usage and disposal of products.

Membership through marketplaces: We see 80% of new members join us to trade on marketplaces including established marketplaces such as Amazon, emerging social commerce channels and through traditional brands and retailers that have entered the marketplace space such as B&Q, John Lewis and Mountain Warehouse.

We are looking for a dynamic engagement manager with a passion to put GS1 UK standards and proposiation at the heart of the future of retail, landing our core messages externally to grow voice and visibility, drive membership and futureproof our business.

The successful candidate will:
  • Amplify our presence in the market: work externally across the retail industry including members, retail industry bodies, key industry influencers/authorities/insight providers, solution providers and any other key stakeholders.
  • Champion our three retail pillars across industry – support the plans we have in progress and how we deliver these to industry.
  • Bring the purpose of our standards to life – being an ambassador of our standards as enabliers of industry and the positive impact they have on business and people.

Key responsibilities:

  • Build our reputation – act as an ambassador advocating our purpose and how we solve industry challenges. Enhance GS1 UK’s brand positioning, increasing its relevance within the retail sectors through relevant, targeted networking and collaboration with key top of mind issues.
  • Champion the needs - understand the requirements of UK retail including key players, government, regulators and the macro conditions (global and local) that affect them. Identify realistic opportunities for growth in GS1 standards and application in the retail industry. Build effective relations with key industry stakeholders to drive GS1 UK’s presence in the sector.
  • Develop relationships and advocacy with key industry players around the long-term strategic vision for the retail sector and how our standards play a leading and enabling role.
  • Engage and collaborate – identify key influencers, bring industry stakeholders together to solve common challenges.
  • Deliver value – grow our clear and cohesive value proposition for the retail market according to our plan, the needs of our collective members and key industry trends of today and tomorrow. 

Person specification:

Background and experience 
Essential:
  • Solid experience working within FMCG retail
  • Extensive knowledge of the retail sector, their partners and trading communities
  • Proven track record influencing and delivering with a wide range of external stakeholders
  • Experience working with or delivering thought leadership, insights and market trends
  • Understanding of consumer needs and behaviours
  • Fully conversant in the key trends affecting retailers and their communities and able to articulate how the adoption of key GS1 standards would add value
  • Proven track record of working collaboratively within cross-functional teams to deliver against strategic plans
  • Has a bias for action and delivery against clearly agreed action plans 
Personal strengths and style 
  • Is able to engage and communicate effectively with a broad range of internal and external stakeholders
  • Is agile and flexible in your thinking and approach while takign a positive and practive approach to delivery
  • Ability to thrive in environments where change and ambiguity are the norm
  • Can consistently navigate complexities while taking a solution and delively focused apprach
  • Ability to make decisions and lead progress though clear and consistent messaging across all stakeholders
  • Ability to create and build long term relationships with stakeholders in the industry
  • Ability to remain focused on core value propositions and deliver
  • Excellence - strive to deliver beyond expectations
  • Professional - ethical, honest and respectful
  • Collaborative - building partnerships through open communications
  • Passion for progress – ability to excite and inspire