Reports to:
Finance manager
Direct reports:
None
Accountabilities:
- Resolution of member queries; issuing invoices, credit notes and journals as appropriate.
- Review trade debtors for any unmatched items
Key responsibilities:
Accounts receivable
- Review and resolution of finance tickets (customer queries regarding payments, customer invoices, credit notes, refunds etc)
- Review and approval of sales orders
- Logging all customer communications
- Maintenance of current customer bank details in finance system
- Weekly review of various reports to help maintain the data integrity of our customers' accounts, including the identification of suspense items, unmatched items, correcting errors and investigating any unusual items
- Monthly review of old unpaid debts and cancellation of customer subscriptions if required
Customer Direct Debits
- Create and amend Direct Debit instructions
- Run weekly Direct Debit payment collection
- Maintenance of all Direct Debit administrative tasks
Additional
- Provide cover for other team members as required.
- Work with the Finance manager and IS team to review processes and improve our systems
- Undertake other ad-hoc duties
Person specification:
Background and experience
- Two to three years’ experience in a similar role
- Working knowledge of accounting systems, customer relationship management systems and Microsoft365
- Good understanding of basic bookkeeping
Desirable
- Working towards an accounting qualification (AAT or similar)
Personal strengths and style
- Good attention to detail
- Ability to work independently as well as in a team
- Excellent time management/organisation skills, able to prioritise
- Determined and task-orientated, ensuring results and objectives are achieved within agreed deadlines
- Good verbal and written communication skills
- Customer focused and sets high standards in meeting our customer needs