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Contact us

Member support team

If you are unable to find the answer to your queries in the Support section contact our Member Support team. They are here to support our members in any aspect of their membership, and provide guidance on the application of our standards.

Contacting the team

Our support team won't be available on the following dates and times:

Date Time
Wednesday 22 January 2pm - 3pm
Thursday 23 January 2pm - 5pm

Our team is usually available Monday to Friday from 9:00am to 5:00pm on freephone 0808 178 8799 or alternatively call 020 7092 3501.

You can also email us at – we aim to respond to all emails within 2 working days.

Corporate contact details

Hasilwood House
60 Bishopsgate

T: +44 (0)20 7092 3500

How to find us