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Member support team
If you are unable to find the answer to your queries in the Support section contact our Member Support team. They are here to support our members in any aspect of their membership, and provide guidance on the application of our standards.
Contacting the team
You can also email us at firstname.lastname@example.org – we aim to respond to all emails within 2 working days.
Our team is available:
Monday to Thursday from 9:00am to 5:00pm
Friday 9:00am to 4:30pm
Saturday and Sunday we are closed
You can call us during these times on freephone 0808 178 8799 or alternatively call 020 7092 3501.
Corporate contact details
T: +44 (0)20 7092 3500