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Contact us

Member support team

If you are unable to find the answer to your queries in the Support section contact our Member Support team. They are here to support our members in any aspect of their membership, and provide guidance on the application of our standards.

Contacting the team

Please note: The member support team will not be available at the following dates/times:

Date Time
Thursday 26 March 4pm - 5pm
Friday 27 March 3pm - 4pm

You can also email us at – we aim to respond to all emails within 2 working days.

Our team is available Monday to Friday from 9:00am to 5:00pm on freephone 0808 178 8799 or alternatively call 020 7092 3501.

Corporate contact details

Hasilwood House
60 Bishopsgate

T: +44 (0)20 7092 3500

How to find us