Reports to
Head of finance
Accountabilities
An interim position to increase collection rates, lead on process improvement, enhance reporting and provide extra capacity to reduce a backlog of customer queries within the credit control team. This position will require someone who has dealt with a backlog of debt and who can take a pro-active approach in dealing with a high volume of customers. The senior credit Controller will be required to work with different functions across the business to improve existing debt collection processes.
This individual will be accountable for the timely collection of outstanding invoices, ensuring effective resolution of unpaid and disputed accounts. They will provide additional leadership and support to the credit control team and help with queries and challenges to ensure improved debt collection and cash flow.
Key responsibilities
- Lead and monitor the credit control process to ensure timely collection from customers
- Provide guidance and training to other members of the team where appropriate
- Contact customers by email and telephone to discuss late payment, recording appropriate system notes for all communications
- Maintain and update customer records, ensuring accuracy and compliance including any errors, refund requests and any investigation that is required. Manage any invoice queries, achieving customer satisfaction in all instances
- Develop and prepare regular reports on credit control performance for management review
- Review and develop credit control procedures to maintain required debtor level for both membership and all other revenue streams
- Monitor the input of invoices to customer websites/portals as required
- Monitor aged debt pro-actively and take appropriate action to reduce overdue balances
- Undertake other ad-hoc duties as required to help contribute to the achievement of GS1 UK’s objectives, whilst supporting the finance team's goals
Person specification
Background and experience
Essential
- Three plus years’ experience in a similar role
- Working knowledge of accounting systems, customer relationship management systems and Microsoft 365
- Good understanding of basic bookkeeping
- Experience of identifying and implementing process and reporting improvements
Desirable
- Working towards a professional accounting qualification
- Working knowledge of NetSuite
Personal strengths and style
- Ability to manage priorities both team and personal, with good time management and organisational skills
- Determined and task-orientated, ensuring results and objectives are achieved within agreed deadlines
- Good people skills with the ability to work on own initiative and able to work as a team player with other key stakeholders at all levels
- Good verbal and written communication skills
- Is customer centric and sets high standards in meeting customer needs
Why join us?
As a colleague at GS1 UK you will enjoy a supportive working environment along with a generous amount of benefits available to you.
- A healthy work life balance (hybrid working with flexibility on start and finish times)
- 25 days annual leave (excluding bank holidays) with the option to buy or sell up to 5 days every year
- Join our social and charity team events
- Generous pension scheme with employer contributions up to 12%
- Life assurance policy (5x annual salary) to give you a peace of mind
- Full range of benefits available (PMI, dental, travel, gym membership and many more)