Without global standards, can the retail industry give customers what they want?
A new report from PA Consulting Group looks at the role of standards in today’s world of changing consumer lifestyles and advances in digital technology.
The report looks at the future of global standards in retail and sets out two paths for the industry. One that will deliver complete consumer-centricity and collaboration. Another that will end in limited choice and distrust. What do you think? We’re keen to hear your views below.
The report questions whether the retail industry needs to embrace greater collaboration to truly deliver a customer-centric future. Or will the race to be the first to innovate and utilise new technology result in an industry that won’t work together and confusion for the consumer?
We want to hear your views
Which way do you think we’re heading, and what should we do about it? Tell us what you think.
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