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My GS1 is here

Important information, please read before logging in


We’re pleased to confirm the new member area, My GS1, is now live.

My GS1 has been designed to be the place to go to manage your GS1 UK membership. There have also been improvements made to My Numberbank – where you manage your GS1 Global Trade Item Numbers (GTINs) and keys, product data and create barcodes.

You’ll also be able to get access to all your invoices, certificates, make payments and manage contacts associated with your GS1 UK account.

What do you need to do before you
log into My GS1?

Please note: your old password will not work. Do not attempt to use it when logging in because it will lock your account. 

As a security feature when logging into My GS1 for the first time, you will be required to create a new password.

How to create a new password

In order to access your new My GS1 account, you will be required to create a completely new password, any old password(s) won't work. Before you create your new password, clear the cache on your browser. Find out how to do that for:

Google Chrome
Internet Explorer
Safari
Firefox

Opera

Once you have done this, you can change your password here.

Simply enter the email address associated with your GS1 account. Then the 'send email' button (ensure you click the button once, if you accidentally click multiple times you will have to clear your cache and start again).

You will receive an email, which will contain a link you will need to click on to create your new password.

Once you have done all the above you can login to your new My GS1 area with your email address and new password

The rules for your new password are:

  • A minimum of 10 characters is required
  • All of the following character requirements must be met:
    • At least one uppercase alphabet character (A, B, C, etc)
    • At least one lowercase alphabet character (a, b, c, etc)
    • At least one numerical value (1, 2, 3, 4, etc)
    • At least one special character (!, @, #, $, etc)

Create your My GS1 password now

If you are experiencing any problems creating a new password, please contact our support team, who will be able to help.

FAQs

How do I do a bulk upload?

Things to remember when performing a bulk upload:

  • Make sure you keep the formatting of the file exactly as it is. Do not remove rows 1-4.  Adding or removing columns will cause the upload to fail. You can, however, remove rows that contain GTINs you do not want to update or alternatively, download Unused/Used GTINs only.  (once this feature is avail) (this will also make the upload go quicker as less information will need to be processed)
  • Product name is a required field, make sure you enter one!
  • The file contains numbers within your number range – stick to it!
  • Existing values (e.g. MPN, link) cannot be set to blank. You will either need to leave the descriptions as they are, update them or delete the entire row if no updates are required (this will also make the upload go quicker as less information will need to be processed)
  • You cannot delete bulk upload data; any blanks will be ignored and existing data will remain.  Enter any value in those fields
  • When entering data, make sure to use the correct columns for each piece of the info
  • Make sure you’re uploading against the correct prefix and the correct number type (GTIN-13s and GLNs are different!). Please ensure you have selected Number Type and Prefix.  (tool tip?)
  • If you get the “prefix doesn’t match” error it means you’re either uploading against the wrong prefix or the numbers within the file have been changed to scientific notation
  • If you have multiple prefixes, you will need to perform separate uploads; different prefixes cannot be mixed in one file
  • Make sure you stay within the character limit for each field:
    • Product name: 256
    • Main brand: 70
      Sub-brand: 70
    • Description: 500
    • Web link: 200
    • MPN: 70
    • SKU: 70

*if you have received an error message about truncation that means you have gone over the limit

I’m trying to download my numbers, how long do I need to wait?

Depending on the prefix size and the amount of information in your file it can take up to 15 min. You will receive an email with a download link that you can either click or copy-paste.

File format?

All downloaded files are saved in a .csv format can only be saved once. If you save a .csv more than once, the format of the GTINs will get changed to scientific notation or be rounded up/down. If this happens you will need to download the file again to fix the issue.

What characters are supported?

!£$€%^&*()_-+={}[]@~#<>?/\®™¼½¾ àáâãäåæçćḉĉčċc̄èéêëìíîïnñoðòóôõöøsšùúûüýzžþ¿¡«»ÿß|,.:;¿¡ and all alphanumeric characters (anything not listed, isn't supported)

How long will it take?

Uploads are not performed immediately; they will go into a queue where the file will have to wait its turn (max 72h but actually much quicker). Depending on how many users are performing an upload and how much information your file contain the upload time may vary. You will receive an email once the upload has been completed. If you haven’t received the email within 72h – check your junk/spam folders.  For this reason it is best to login with your own email address.  If you are logged in as Admin, you can add further contacts in Manage Contacts section, otherwise speak to your Admin.

What if I’m using a Mac?

If you’re using a Mac, you will only be able to upload the file if you have MS Office installed. Apple do not support .csv file format out of the box.

Who can perform an upload?

Any contact on the account that has a product or admin role assigned to them.

When I set my new password, how should I create it?

When you reset your password, there is a minimum rule that is required, for security purposes, that you shouldn't share with anyone else. The rules for your new password are:

  • A minimum of 10 characters is required
  • All of the following character requirements must be met:
    • At least one uppercase alphabet character (A, B, C, etc)
    • At least one lowercase alphabet character (a, b, c, etc)
    • At least one numerical value (1, 2, 3, 4, etc)
    • At least one special character (!, @, #, $, etc)
How do I clear my browser cache / cookies?

Depending on the type of browser you use to navigate to the GS1 UK website, will depend on how you clear your cache/ cookies. Click on the relevant link below to discover how to clear to do this for:

Google Chrome
Internet Explorer
Safari
Firefox

Opera

What if I'm using an old user account that no longer has a valid email address?

You will need to call our member support team on freephone 0808 178 8799 or alternatively call 020 7092 3501. They are available Monday - Friday from 9:00am - 5:00pm. Ensure you have a valid email address ready so they can update your account details.

I need a new user set up for my account/ company

In order to set up a new user for your existing account/ company, you will need to be the adminstrator for your account.

  • If you can see 'manage contacts' when you login to My GS1, you are an administrator, and you can simply add a new user yourself from here
  • If you don't see 'manage contacts' then you will need to contact the administrator to add a new user
  • You can contact our member support team to add a new user for you at freephone 0808 178 8799 or alternatively call 020 7092 3501. They are available Monday - Friday, from 9:00am - 5:00pm
What if I can't access My Numberbank?

If you can't access My Numberbank, it is likely that you have the wrong user permissions. The user on your account with administrator rights, needs to set yours to 'product' access level. In order for them to do this:

  • When you login to My GS1, navigate to account summary on the left
  • Click on 'Manage contacts'
  • Select the edit option (pencil icon) for the account whose user permissions you want to change
  • Select view full details and then edit details
  • scroll to the bottom of the page and change the user permissions to 'product'
  • The associated account will be able to login and access My Numberbank

If you are still experiencing problems then please contact our member support team on freephone 0808 178 8799 or alternatively call 020 7092 3501.  They are available Monday to Friday from 9:00am to 5:00pm.

Any other changes?

My GS1 has added security to make sure our members data remains safe. This means that you cannot have more than one GS1 UK account with the same email address. If you think this applies to you, please contact our support team and they will work with you to get this resolved.